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Question:

Your product/service has constantly been bad for about a month. Your customer is frustrated and is threatening to pull out. You should:

A

Talk to them to find out where the problems exist and assure them you will solve the problems.

B

Tell your boss to do something quickly or you will lose the business.

C

Tell them you have nothing to do with the problem but you will try to fix it.

D

Fix the internal problem, then communicate with the customer what has been resolved

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